Assessment services: a comprehensive, standardised assessment with a Gameplan Practitioner aimed at identifying individual strengths and areas of challenge. Fees are based on the time taken to complete face to face assessment, any additional surveys, scoring, comprehensive report writing, and client feedback.  An estimate of the cost associated with the report will be provided to you prior to the assessment sessions. A detailed report with recommendations for intervention at home and/or school will be provided after the assessment.  Assessment fees apply.

General support services: administrative, consultancy and/or advocacy services with a Gameplan Practitioner aimed at, but not limited to, liaising with other professionals, creating specialised resources and/or holiday packages, reviewing documents and parent/carer discussion as required. General support fees apply. 

Social Emotional Learning Programs (group program): a group session with a Gameplan Practitioner(s) during each week of the Victorian school term, or school holidays, as scheduled.  Sessions will be held at the same day/time for the term (excluding public holidays and last week of Term 4), or school holidays.  Program subscription fees apply.

Therapy services (individual term or intensive program): a one-to-one session with a Gameplan Practitioner during each week of the Victorian school term, or school holidays, as scheduled.  Sessions will be held at the same day/time for the term (excluding public holidays and last week of Term 4), or as scheduled in the school holidays, unless a make-up session is scheduled.  Includes direct and indirect therapy support services.  Program subscription fees apply.

Therapy services (casual): a one-to-one session with a Gameplan Practitioner as scheduled.  Casual session fees apply.

Location: therapy support sessions are delivered at Gameplan, online, or the therapy client’s home, school or other suitable location as agreed.  Travel fees will apply for all support not delivered at Gameplan, or online.  Travel pack subscription fees apply.

We carefully consider our fees compared to those charged by similar practices, our initiatives to ensure the ongoing delivery of best practice intervention, and the value that Gameplan provides our therapy clients and their families.

Gameplan’s services will remain competitively priced, with service fees from 1 Jul 2025 – 31 Dec 2025:

Term Program session days/times have limited availability.  Term Program clients must confirm their therapy client term program, and payment terms, prior to the commencement of each school term via the purchase of a relevant Gameplan subscription(s).  Gameplan reserves the right to re-allocate the applicable session day/time to another therapy client if this condition is not met.

An Individual Term Program session cancelled with more than 24 hours’ notice can be re-scheduled as a make-up session, only 1 per term.  A ‘cancelled’ make-up session will be as scheduled with a Gameplan Practitioner, during the term, only if available as determined by the Gameplan Practitioner.  If unused, a ‘cancelled’ make-up session does not roll-over to the following term and credit will not be given.  ‘Cancelled’ make-up sessions are only available during the term and cannot be held in the school holiday period.

Individual Program therapy clients who fail to attend a scheduled session are not entitled to a credit adjustment.

Group Program therapy clients who fail to attend a scheduled session are not entitled to a credit adjustment.

If a Program therapy client is sick or injured for 3, or more, consecutive weeks then a 50% credit adjustment for the sessions missed will apply.  Gameplan will retain the remaining 50% of the fee to hold the applicable session day/time until the therapy client is able to return to regular sessions. 

If a Program therapy client is planning a holiday for 3, or more, consecutive weeks, and Gameplan is notified in writing before the beginning of the applicable school term, then a 50% credit adjustment for the sessions missed will apply.  Gameplan will retain the remaining 50% of the fee to hold the applicable session day/time until the therapy client is able to return to regular sessions.

If a Gameplan Practitioner is sick, injured, away on holidays, or unavailable, then Gameplan will arrange an alternate practitioner.  If an alternate practitioner is unavailable, then a make-up session can be scheduled with the Gameplan Practitioner either during the term or within the school holiday period, or a 100% credit adjustment for the session(s) missed can apply.  No refunds will be available.  Refer to Gameplan’s ‘Sickness Policy’ for other relevant terms and conditions.

Individual and Group Program session days/times have limited availability.  Based on independent medical advice, and as agreed with Gameplan’s Director, a Term Program can be cancelled.  A 3-week notice period applies.

A deposit payment is required for Gameplan’s Assessment and Intensive Program services and some Holiday Programs.  A cancellation more than one week before the first scheduled session will receive a 100% credit note to the value of the deposit payment. A cancellation less than one week before the first scheduled session will receive a 50% credit note to the value of the deposit payment.  For a NDIS participant who is self-managed or plan-managed, a deposit payment is still required.  If applicable, a deposit payment will be refunded on the payment of the NDIS participant invoice.

Term 1: Tue 28 Jan – Fri 4 Apr                   Term 2: Tue 22 Apr – Fri 4 Jul

Term 3: Mon 21 Jul – Fri 19 Sep                 Term 4: Mon 6 Oct – Fri 12 Dec

New Year's Day: Wed 1 Jan
Australia Day Holiday: Mon 27 Jan
Labour Day: Mon 10 Mar
Good Friday: Fri 18 Apr
Day following Good Friday: Sat 19 Apr
Easter Sunday: Sun 20 Apr
Easter Monday: Mon 21 Apr

Anzac Day: Fri 25 Apr
King's Birthday: Mon 9 Jun
AFL Grand Final Friday: Fri 26 Sep
Melbourne Cup Day: Tue 4 Nov
Christmas Day Holiday: Thu 25 Dec
Boxing Day Holiday: Fri 26 Dec

Gameplan is proactive in establishing, implementing and maintaining privacy processes in our practice, to ensure Gameplan complies with the Australian Privacy Principles (APPs).  Gameplan’s Privacy Policy is available for download, or via request.  The policy details the types of confidential information handled by Gameplan; how this information is received by Gameplan; where personal information is held / accessed by Gameplan; and Gameplan’s requirements and commitments.

To enhance the quality, accessibility, and effectiveness of our therapy support services, Gameplan may incorporate the use of technology, including digital tools, session recordings, and artificial intelligence (AI)-powered systems. By engaging with our services, clients acknowledge and consent to the following:

1. Technology Integration: Gameplan may use secure digital platforms, apps, and software to deliver therapy activities, track progress, and communicate with parents/carers and/or therapy clients (as applicable).

2. Session/Meeting Recording: With prior notice and consent, therapy sessions and/or meetings may be audio or video recorded for the purposes of supervision, training, quality assurance, or to support clinical decision-making. All recordings are stored securely and accessed only by authorised personnel.

3. AI-Enhanced Support: Gameplan may use AI tools to assist in tailoring therapy activities, generating resources, or analysing client progress. These tools are used under the supervision of qualified professionals and do not replace clinical judgment.

4. Data Privacy and Security: All data collected through technological means, including recordings and AI-generated insights, are handled in accordance with our Privacy Policy and relevant data protection laws. We are committed to maintaining the confidentiality, integrity, and security of client information.

5. Client Rights: Clients have the right to opt out of recordings or AI-assisted tools at any time. Please contact us to discuss any concerns or to update your preferences.

Term Program clients must confirm their term program subscription prior to the commencement of each school term via the purchase of a relevant Gameplan subscription(s).  For example, a typical ‘Term Program: Therapy (Speech Language Pathologist)’ subscription fee = $2,480.00 (GST free).  This is based on a 10-week school term.  All term subscriptions will consider the number of days per term as detailed.  Travel pack subscription fees (15min part(s) thereof) and NDIS administration service delivery fee will apply if applicable.

Weekly, monthly, or term-based (5% payment discount offered up until the end of week 3 of school term) pre-payment options will be offered for each Term Program subscription.

Any additional charges throughout the term – such as general support services, assessments, additional therapy session(s) held in addition to the relevant term program subscription, meetings, or travel – will be invoiced to the Term Program Client.  If a scheduled term program session is used for another support activity with a different service fee, such as an assessment or general support, then the difference in fee will be invoiced to the Term Program Client.

All card payments via Gameplan’s Xero-issued invoices, whether made by a Term Program client and/or Gameplan, will incur a payment card merchant fee.  Card payments and direct debits via Gameplan’s term program subscription platform will not incur a merchant fee.

Any additional charges that remain outstanding for more than 21 days will be charged to the Term Program client payment card, as provided to Gameplan, either via Gameplan’s Consent Form, term program subscription platform, or other means.  This may include any costs associated with recovery of debt.

If a Term Program Client has not purchased the relevant term program subscription by the end of week 3 of school term, then:

• Gameplan will automatically process all outstanding term program subscriptions, with payment frequency details as per the previous term (if payment fails as per the previous term frequency, Gameplan will amend the payment frequency as required); or

• Gameplan reserves the right to re-allocate the applicable session day/time to another therapy client.

Gameplan is eligible to provide supports and services to NDIS participants who are self-managed and plan-managed.

Private Health Insurance rebates are available for services provided by our Speech Language Pathologists.  Consult your health fund to obtain details on the rebate amount for speech pathology consultations and the maximum amount you can claim per person or family in a calendar year.

Medicare funding is available for eligible therapy clients via the Medicare Items for Chronic Disease Management (CDM) (formerly Enhanced Primary Care (EPC)).

Upon request, Gameplan will provide clients with detailed invoices and receipts to satisfy any rebate fulfilment requirements.  Gameplan’s Term Program subscription fee invoice layout will not satisfy the rebate fulfilment requirements.